We know great hair can’t wait! So we offer fast same-day shipping. All orders placed before 1pm on weekdays will be shipped the same day. Orders placed after 1pm will be shipped the following business day.

Hate paying for shipping? So do we! That’s why we offer FREE domestic shipping on all Australian orders over $200.

All orders are processed Monday to Friday. If you placed your order on the weekend or on an Australian public holiday we will ship your order on the following business day. A girl’s gotta enjoy the weekend, right?

How much does shipping cost?

Australia

Responsive Table
Total Purchase Price Shipping Method Dispatch Delivery Time Cost
$200+ Standard Same day for orders placed before 1pm AEST 5-10 Business Days Free
$200+ Express Same day for orders placed before 1pm AEST Next day if ordered before 1pm $15 AUD
Less than $200 Standard Same day for orders placed before 1pm AEST 5-10 Business Days $10 AUD
Less than $200 Express Same day for orders placed before 1pm AEST 1-3 Business Days $15 AUD

International

Calculated at checkout depending on location and order amount.

Duties and Taxes

It’s Now Long, an Australian based company that offers international shipping. Certain countries impose duty and tax responsibilities on incoming goods, which may vary based on your location and the value of your purchased items. Customs charges are determined by the local government in your country and are unfortunately beyond our control. It’s Now Long does not collect from these incurred expenses. The customs fee is not part of the shipping fee. We kindly request all international customers to be aware that additional customs clearance charges or import duties may apply when purchasing our products, which must be paid either upon or before receiving your order.

FAQs

How do I track my order?

Tracking is provided for all orders. Once your hair is sent, a dispatch email with tracking details will be sent to your inbox! Just so you can low key stalk it.
Can I change or cancel my order?

We want you to be completely happy with your purchase so if you want to make any changes to your order just message us atsupport@itsnowlong.com.auand we will try our best to help you out.
Delivered but not received?

It’s now long cannot be held responsible when packages marked as delivered have not been received. Any missing packages will need to be investigated by your chosen carrier. However to avoid this, we provide our customers Registered Post / Signature on Delivery as a postage option.

Things to know

  • Once your order has been dispatched, it’s no longer possible to make changes. Please see our return policy here.

  • It’s Now Long is not responsible for any cost incurred for supplying the incorrect address. Please double check all details before confirming your order. If you do make a mistake, write to us immediately at hello@itsnowlong.com.au and we will try our best to modify your order.

  • All shipping times are estimates only and although usually accurate, shipping carriers may exceed these times during public holidays, high volumes or unforeseen circumstances in their transport networks. It’s Now Long cannot be held responsible for shipping delays as this is out of our control. If you are experiencing a longer than usual delay, please first enquire about your missing package at your local post office.